Concierge

front row

concierge

Welcome to the Front Row Concierge

As part of your membership benefits, you have access to our dedicated assistance. For immediate assistance, simply click on the live chat feature located in the bottom right corner of your screen. Our concierge team is always ready to help you, whether you're inquiring about an event or need assistance with any of your benefits.

Prefer to reach out via email? Our concierge team is just an email away.

email us

FAQ’s

How does the second member of my Family Membership access their membership home?

Once you’ve submitted your second member’s information during onboarding, our team will create their user account. This setup may take up to 2 weeks as we process all new members. They’ll receive an email notification as soon as their access is ready.

When will I receive my Digital membership card?

After enrollment closes and all new members are processed, we’ll begin processing membership ID cards. You will receive an email from us with instructions for installing your digital membership card. In the meantime, you can still enjoy your benefits at the distillery by letting a staff member know you’re a member—they’ll be able to look you up on-site.

My account information is incorrect or incomplete. How can I update it?

If you notice any errors or missing information in your account, please reach out to the concierge. Our team will be happy to make the necessary updates for you.

How do I set up my password?

If you haven’t set a password yet, you can create one by using the password reset form. Once it’s set, you’ll be able to log in with your email and password directly from the login screen.